Privacy Policy

Effective Date: March 24, 2026

At Fock Cleaning ("Fock Cleaning," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, request services, communicate with us, or opt in to receive text messages and other communications.

Business Information

Fock Cleaning
633 W Davis St, Ste A
Dallas, Texas 75208
Phone: 512-962-01013
Email: info@fockcleaning.com

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the information above.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information

  • Service preferences

  • Appointment history

  • Communication history

  • Feedback, reviews, and survey responses

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address

  • Browser type

  • Device information

  • Website usage and analytics data

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Schedule and manage cleaning services

  • Provide estimates and invoices

  • Process payments

  • Send appointment confirmations and reminders

  • Communicate service updates

  • Respond to customer inquiries and support requests

  • Improve our services and customer experience

  • Maintain business records

  • Comply with legal obligations

  • Send promotional offers and marketing communications when permitted by law

Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Fock Cleaning.

These messages may include:

  • Appointment confirmations

  • Appointment reminders

  • Arrival notifications

  • Service updates

  • Invoice and payment reminders

  • Customer support communications

  • Promotional offers and special announcements

Message frequency varies based on your service schedule and interactions with us.

Message and data rates may apply depending on your mobile carrier and service plan.

Consent to receive text messages is not a condition of purchasing services.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive text communications unless you opt in again.

For assistance, reply: info@fockcleaning.com

HELP

Or contact us directly at:

Phone: 512-962-01013
Email: info@fockcleaning.com

How We Store and Protect Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

  • Secure software systems

  • Password-protected accounts

  • Restricted employee access

  • Secure payment processing platforms

  • Industry-standard security practices

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors

  • Scheduling and customer management platforms

  • Email and text message providers

  • Website hosting providers

  • Professional advisors and legal service providers

These providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights and business interests.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent information will not be sold or shared with any third party for marketing purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website performance, and enhance user experience.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Your Rights and Choices

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your contact details

  • Request deletion of your information, subject to legal and operational requirements

  • Withdraw consent for marketing communications

To make a request, contact us using the information provided in this policy.

Retention of Information

We retain personal information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Fock Cleaning
633 W Davis St, Ste A
Dallas, Texas 75208
Phone: 512-962-0103
Email: info@fockcleaning.com